Contact: Manager Shu
Phone: 186 2700 7668
Company address: Room 1005, Poly Champagne International Golden Tower, Hanxi Third Road, Xikou District, Wuhan
Warranty services and commitments
Customer-oriented, integrity-based; 24/7, all-round, whole-hearted service.
Repair before discussing liability.
Speed is key and the power supply is restored as quickly as possible.
Use original authentic accessories.
Disclose the causes and treatment methods of failures and implement transparent services.
Summarize experience and put forward fault prevention suggestions for users.
Manufacturers' joint guarantee system, 7X24-hour service system, comprehensive technical support system, establishment of user file system, and regular return visit system.
Respond immediately after receiving notification.
Propose a solution to the problem within 30 minutes.
If on-site maintenance is needed, the company's technicians rush to the fault site as soon as possible to eliminate the fault.
Major faults are fixed in 2-5 days. Our company can send one or more spare diesel generator sets as backup power for the buyer's use at any time (free of charge during the warranty period) until the fault is eliminated.
During the warranty period, if the equipment is damaged due to product quality problems, the supplier will repair it for free and repair it to normal use; if the damage is caused by human error operation, negligent maintenance or force majeure, the cost of parts and repairs will be covered by The user is responsible.